Element Materials Technology

Customer Support Coordinator

Job Locations US-OH-Fairfield
ID
2022-9766

Overview

Element has an opportunity for a Customer Support Coordinator. The primary function of the Customer Support Coordinator is to maximize sales opportunities by creating a world-class first impression for customers who contact Element through the sales inquiry website forms and telephone numbers.

 

As the first point of contact for global customers, the Customer Support Coordinator plays a vital role in the Element sales process. The position consists of multiple responsibilities which help ensure a centralized, consistent customer experience. This includes professionally answering incoming calls and emails from internal and external customers, asking sales-minded questions to pre-qualify incoming requests, posing technical questions to further clarify customer requirements, and efficiently assigning incoming leads to the Element location most capable of providing services.

 

Responsibilities

  • Utilize phone call / email handling processes to effectively communicate your role and the Element value proposition to incoming callers / web inquiries
  • Use knowledge of Element’s service and location capabilities to ask inquisitive questions and gather as much technical detail on each request as possible
  • Utilize processes, tools, and knowledge to properly assign requests to the most appropriate laboratories and business sectors in a prompt manner
  • Complete customer follow-up emails and phone calls as required each day
  • Actively utilize Dynamics CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call logs are entered
  • Maintain ongoing relationships with the sales team and business unit heads
  • Maintain solid and current knowledge of Element’s service offering

Skills / Qualifications

  • 1 - 3 years of sales, marketing, or customer service experience, or equivalent combination of education and experience
  • Ability to read and interpret documents such as customer quotes/contracts, marketing materials, and customer testing specifications
  • Experience with solving practical customer problems and interpreting a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
  • Proficiency in Microsoft Applications (Word, Excel)
  • Ability to travel; some infrequent overnight travel may be required

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Company Overview

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 6,500 brilliant minds operating from 200 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

 

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

 

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

 

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

 

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws.

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