Element Materials Technology

Quality Manager

Job Locations US-CT-South Windsor
ID
2021-6465

Overview

Element has an opportunity for an experienced quality professional to join its team as a Quality Manager of a Materials Testing laboratory. Reporting to the General Manager, you are an essential member of the management team driving the overall quality performance, maintaining the ISO/IEC 17025 quality management system, numerous Nadcap AC7004, AC7114, AC7108 accreditations and customer approvals.

 

You will work closely with the Americas Aerospace & Defense Quality Manager to ensure Element quality policies, processes and procedures are effectively defined, implemented and maintained.  As a quality leader you will interact with clients, accreditation bodies and aerospace prime contractors and be capable of driving a culture of quality cross-functionally that ensures compliance, accuracy and integrity. You will drive quality improvement projects and collaborate with the wider Element quality community.

 

Responsibilities

  • Maintenance of and driving scope extensions for all accreditations and certification bodies (e.g. ISO/IEC 17025 and Nadcap), prime customer approvals and all other regulatory requirements 
  • Implement and maintain QMS excellence, ensuring robust controls are in place to govern all processes and testing performed in accordance with requirements
  • Develop and effectively maintain site QMS policies, procedures, work instructions, forms, etc. including daily QMS management and provide coaching and mentorship to colleagues to ensure effective implementation across the site
  • Prioritize multiple activities to meet the needs of the business, colleagues and our customers
  • Embed and drive a culture of quality assurance and quality improvement in all parts of the laboratory and site operations
  • Ensure the continued fulfillment of customer expectations through effective implementation of the QMS, e.g. through robust contract review, quality performance reporting and through proactive communication with customers and approval bodies
  • Ensure that all accreditations and approvals are maintained and extended, as agreed with operational management and the Americas A&D Quality Manager, to service our customer base and retain our competitive position as a leader in materials testing
  • Manage and support accreditation/certification bodies and Nadcap assessments, visits from Primes and customers as required
  • Lead 24/7/365 site audit readiness for all Primes, customers, accreditation/certification bodies and Nadcap with detailed pre-audit reports as required by internal QMS, Nadcap, other assessment bodies, Primes and customers
  • Cross functionally mentor, coach and oversee the site’s corrective action performance to ensure effectiveness of both root cause resolution and corrective action(s) implemented
  • Ensure all audit NCR’s (Non-conformance reports) from assessments are subject to robust E8 (Element’s version of 8D) type root cause analysis and responded to in accordance with Element’s established quality requirements, timelines and formats dictated by the assessment bodies and customers 
  • Collaborate with Corporate Technical Specialist(s) on NCR review and response on audit NCR’s e.g. accreditation/certification bodies, Nadcap, Primes, customers
  • Drive continuous quality improvement projects to reduce the cost of poor quality, improve FTR, and ensure compliance to regulations, standard,. company objectives and customer requirements
  • Manage site continuous improvement and risk mitigation initiatives via Kaizen events, PFMEA, Six Sigma and Lean tools
  • Ensure training in the Electronic Quality Management System (eQMS), for all available modules, is effectively implemented and utilized by all colleagues across the facility and ensure eQMS usage is monitored and maintained to support quality performance
  • Ensure training in the Nadcap eAuditNet system is effectively implemented and utilized by all relevant team members that include relevant Nadcap disciplines, audit preparedness, audit checklists, auditor handbooks, and the monitoring and measuring Nadcap audit performance
  • Develop, analyze, manage and report-out key quality performance metrics on a regular basis that include improvement countermeasures for the site, that align to business goals
  • Manage robust quality training and assessment programs for new colleagues when onboarding and provide refresher training to existing colleagues at scheduled intervals
  • Oversee site departmental training / cross-training, assessment and refresher training programs to ensure they are robust, timely and effective
  • Implement oversee and execute method audits, system audits, and proficiency testing to ensure thoroughness and accuracy to requirements and adherence with established schedule(s)
  • Actively coach, mentor and collaborate cross functionally with site colleagues and with the wider quality community to promote quality maturity and performance to achieve business objectives

Skills / Qualifications

  • Bachelor’s degree (or equivalent qualification) preferably in a scientific or engineering discipline, with ideally 5 years’ experience in materials testing or a related environment (e.g. manufacturing, quality systems experience)
  • Experience working within an AS9100 and/or ISO/IEC 17025 environment is a prerequisite
  • Nadcap experience is preferred
  • Auditing experience is a prerequisite (internal, regulatory, and customer)
  • Proficiency in English is a prerequisite
  • Demonstrated proficiency in writing skills is a prerequisite
  • Proficiency in computer skills using Windows applications e.g. Word, Excel (data analysis, Pareto, charts, etc.), PowerPoint
  • Ability to develop systems, write procedures, work instructions, forms and implement
  • Effective organizational and time management skills with the ability prioritize multiple activities
  • Strong project management skills and ability to manage teams to achieve timelines / goals
  • Proficient in leading cross functional and dynamic quality investigations, driving robust 8D type root cause analysis, developing systemic corrective actions and ensuring the effectiveness of actions undertaken
  • Ability to quickly gain and understand changes in the quality landscape and self driven to maintain personal professional development to ensure strong site quality leadership
  • Adept in quickly identifying quality and technical problems and creating a collaborative environment with colleagues to determine effective and sustainable solutions
  • Effective interpersonal skills to collaborate with cross functional colleagues and work effectively as part of a team

NOTE:  This position requires access to export-controlled commodities, technical data, technology, software, and services.  U.S. citizenship, U.S. legal permanent resident status, protected person status under 8 U.S.C. § 1324b(a)(3), or U.S. Government export authorization is required. Any offer of employment is contingent upon the employer obtaining the necessary export authorization, including, if required, an export license from the U.S. Department of Commerce’s Bureau of Industry and Security, the U.S. Department of State’s Directorate of Defense Trade Controls, or other applicable government agency.

 

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Company Overview

We are Element, one of the fastest growing testing, inspection, certification and calibration business in the world.

 

We deliver critical services in Materials Testing, Product Qualification Testing, Certification, Device Calibration and Advisory Services to the Aerospace, Oil and Gas, Transportation, Industrials, Fire and Building product, Infrastructure and other leading sectors, where failure in service is simply not an option.

 

Everything we do helps our customers to build better products; get their products to market on time; save them time and money; and minimize the risk associated with product development and production.

 

Our mission is simple: to be the best testing partner in the world and together we strive towards a common vision of becoming the world’s most trusted testing partner.

 

We have four values that we strive to live by every single day.

  • Safety - We keep our colleagues and visitors safe
  • Integrity - We act honestly and fairly to do the right thing
  • Excellence - We set new standards of excellence in everything we do
  • Partnership - We work together for the benefit of our customers

When combined with our mission and vision, the ethos this creates, enables Element to deliver one thing. CERTAINTY.  We exist to help make certain that the materials and products we test, inspect, certify and calibrate for our customers are safe, quality, compliant and fit for purpose.

Diversity Statement

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

 

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.

TIC Council Statement

Element is proud to be a full member of the Testing, Inspection & Certification Council (the “TIC Council”), an international association representing independent testing, inspection and certification companies. 

 

Members of the TIC Council must implement and abide by the TIC Council Compliance Code. Element has therefore issued an overarching Code of Conduct which is supported by our Compliance Programme. A copy of the Code of Conduct and more information about our Compliance Programme can be found in the Governance and Integrity section of www.element.com

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