Element Materials Technology

  • Technical Inside Sales Representative, Pharmaceutical Services

    Job Locations US-CA-Santa Fe Springs
    ID
    2019-3719
  • Overview

    Element Health Sciences has an opportunity for a Technical Inside Sales Representative, Pharmaceutical Sales. In this role you will establish and maintain strong relationships with clients throughout the sales cycle: proactively follow up on leads for future business opportunities, be responsible for following up and converting more complex RFQs to high quality quotations per customer expectations and prepare detailed testing proposals. 

     

    The Application Sales Engineer must be able to articulate Element testing to both business and technical users. They must be able to identify all technical requirements of assigned accounts to assure quotations are complete and professional.  In addition to client relations, this role will interact with the Element Sales Team, General Manager, and lab personnel. The ideal candidate will be customer focused, action oriented, approachable and patience

    Responsibilities

    • Proactively develop contacts and engage with customers using phone, email, web conferencing
    • Contact clients to qualify the potential of the quote request
    • Identify current and future customer service requirements by establishing personal rapport with potential and actual customers, acting as a liaison between the customers and Element
    • Receive and process request for quotations RFQ (Request for Quotation)
    • Prepare quotes by studying project requirements and related customer documents; consulting with Program Managers, technical experts, and other technical staff within Element
    • Conduct document validation to determine non-standard methods
    • Calculate or establish pricing lead-time from standard price lists, local costing models, as well as from operational input
    • Follow-up on quotations for the assigned customer base and or quotations produced, providing clarification and modifications when required
    • Enter more complex purchase orders and create job files when needed
      Actively utilize CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
    • Achieve sales goals by increased conversion and penetration of accounts
    • Build and maintain a working knowledge of Element’s service offerings; participate in training / coaching opportunities
    • Ensure compliance with all Element policies including but not limited to terms and conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook.
    • Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance

    Skills / Qualifications

    • Five to seven years’ relevant technical experience, with proven sales success and a degree in chemistry or related field preferred
    • Experience in a pharmaceutical testing environment a plus
    • Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry
    • Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
    • Experience in interpreting testing procedures and requirements
    • Proficiency in Microsoft Applications (Dynamics AX and CRM, Word, Excel)
    • Well-developed oral and written communication skills and good interpersonal skills
    • Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions
    • Some overnight travel may be required

    Company Overview

    We are Element, one of the fastest growing testing, inspection, certification and calibration businesses in the world.

     

    We deliver critical services in Materials Testing, Product Qualification Testing, Certification, Device Calibration and Advisory Services to the Aerospace, Oil and Gas, Transportation, Industrials, Fire and Building product, Infrastructure and other leading sectors, where failure in service is simply not an option.

     

    Everything we do helps our customers to build better products; get their products to market on time; save them time and money; and minimize the risk associated with product development and production.

     

    Our mission is simple: to be the best testing partner in the world and together we strive towards a common vision of becoming the world’s most trusted testing partner.

     

    We have four values that we strive to live by every single day.

    • Safety - We keep our colleagues and visitors safe
    • Integrity - We act honestly and fairly to do the right thing
    • Excellence - We set new standards of excellence in everything we do
    • Partnership - We work together for the benefit of our customers

    When combined with our mission and vision, the ethos this creates, enables Element to deliver one thing. CERTAINTY.  We exist to help make certain that the materials and products we test, inspect, certify and calibrate for our customers are safe, quality, compliant and fit for purpose.

    Diversity Statement

    At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

     

    All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.

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