Element Materials Technology

  • Value Stream Manager / Program Manager

    Job Locations US-CA-Huntington Beach
    ID
    2019-3552
  • Overview

    Element has an opportunity for a Value Stream Manager to join our growing team. This Value Stream Manager would focus on the prioties of our Materials Lab supporting all aspects of the business.

    Responsibilities

    • Lead and support the development of a named list of ‘Tier A’ accounts (circa 20-30 clients)
    • Coordinate all Element service activities for the account (e.g. sales activity, marketing programs, executive forums, alliances, partnerships, delivery of on-going contracts and client satisfaction surveys)
    • Leverage significant influencing skills to ensure a consistent “One Element” approach to customer service, sales and delivery
    • Form a close working relationship with operations teams for the mutual benefit of the business.
    • Working to defined KPI’s, you will lead usage of the Element Hub CRM system, maintain planning tools and adhere to the Element Sales Operating Procedure
    • Identify and pursue new business from brand new prospects of your own making as well as from internal databases of non-using / low using and lapsed clients
    • Identify and develop relationship with industry stakeholders, influencers and other parts of the Element business
    • Determine the needs of your customers, and implement procedures to ensure that they receive premium customer service and increased customer satisfaction
    • Prepare and lead customer meetings and presentations, ensuring communication of challenges, bottlenecks and potential risks to Customer Service
    • Establish and proactively maintain a strong professional relationship with key decision makers and influencers within the assigned strategic account
    • Build short-term and long-term growth and engagement plans for the assigned strategic account using developed account planning processes
    • Keep abreast of the account's industry and business challenges, and leverage this knowledge to focus on direct sales activities
    • Leverage existing engagements to spawn new business that results in on-going profitable revenue growth for Element
    • Identifies Element resources with whom to build, nurture, and sustain the strategic account relationship across business lines and geographies
    • Actively utilize CRM to record activities, ensuring contact details are accurate, duplicates are removed, new information is added and accurate call / visit logs are entered
    • Build and maintain a working knowledge of Element’s service offerings; participate in training/coaching opportunities
    • Ensure compliance with all Element policies including but not limited to terms and conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
    • Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance

    Skills / Qualifications

    • Analytical problem solving skills
    • Highly organized
    • Excellent attention to detail and strong written & verbal communication
    • Adaptable and flexible in approach
    • Ability to support the training of others to a high technical standard
    • Familiarity with national and international testing standards
    • Familiarity with a wide range of supporting software tools, highly IT literate
    • Formal degree in an appropriate scientific discipline
    • Familiar with a wide range of laboratory techniques
    • Familiar with Aerospace materials engineering properties and test methods 

    This position requires access to export-controlled commodities, technical data, technology, software, and services.  U.S. citizenship, U.S. legal permanent resident status, protected person status under 8 U.S.C. § 1324b(a)(3), or U.S. Government export authorization is required. Any offer of employment is contingent upon the employer obtaining the necessary export authorization, including, if required, an export license from the U.S. Department of Commerce’s Bureau of Industry and Security, the U.S. Department of State’s Directorate of Defense Trade Controls, or other applicable government agency.

    Company Overview

    We are Element, one of the fastest growing testing, inspection, certification and calibration businesses in the world.

     

    We deliver critical services in Materials Testing, Product Qualification Testing, Certification, Device Calibration and Advisory Services to the Aerospace, Oil and Gas, Transportation, Industrials, Fire and Building product, Infrastructure and other leading sectors, where failure in service is simply not an option.

     

    Everything we do helps our customers to build better products; get their products to market on time; save them time and money; and minimize the risk associated with product development and production.

     

    Our mission is simple: to be the best testing partner in the world and together we strive towards a common vision of becoming the world’s most trusted testing partner.

     

    We have four values that we strive to live by every single day.

    • Safety - We keep our colleagues and visitors safe
    • Integrity - We act honestly and fairly to do the right thing
    • Excellence - We set new standards of excellence in everything we do
    • Partnership - We work together for the benefit of our customers

    When combined with our mission and vision, the ethos this creates, enables Element to deliver one thing. CERTAINTY.  We exist to help make certain that the materials and products we test, inspect, certify and calibrate for our customers are safe, quality, compliant and fit for purpose.

    Diversity Statement

    At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

     

    All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.

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