Element Materials Technology

  • Account Specialist

    Job Locations US-MI-Warren
    ID
    2019-3403
  • Overview

    Element has an opportunity for an Account Specialist. The primary function of the Account Specialist is to be responsible for outbound prospecting to both dormant and existing customers not covered by any of the Element sales roles.  In this role you will be responsible for prospecting dormant, existing, and new customers with the intention of discovering request for quotations (RFQs) and gathering actionable feedback on past experiences with Element. In addition, you will engage with existing customers as part of sales / marketing campaign follow up. Typical goals could be to set tradeshow appointments, register seminar attendees and future interest for Element events, gather feedback on marketing campaigns / sales literature, and discover new RFQ opportunities.

    Responsibilities

    • Build and maintain a working knowledge of Element’s service offerings
    • Actively utilize Dynamics CRM to log and track performance to monthly goals for total calls, live conversations, RFQs, appointments, campaign activities, etc.
    • Ensure accurate contact details, remove duplicate records, and add new information to CRM contact records
    • Interact with Element’s Tactical Marketing Manager, heads of business units and sales teams to ensure proper list segmentation, targeting, and messaging
    • Efficiently distribute new RFQs, customer feedback, and campaign activities to the appropriate stakeholders
    • Raise awareness of Element’s services by contacting targeted prospect companies for the purposes of cross selling or marketing campaign follow up
    • Collect and distribute reports on performance and opportunities for improvement
    • Maintain ongoing relationships with the sales team and business unit heads
    • When necessary, assist Client Support Coordinators with Inbound lead management tasks and responsibilities
    • Additional sales responsibilities such as quote follow up and pipeline management as required
    • Ensure compliance with all Element policies including but not limited to terms and conditions, trade compliance, treatment of others, moral code of conduct, and employee handbook
    • Ensure adherence to all applicable laws pertaining to safety, environment and corporate governance

    Skills / Qualifications

    • 1 – 3 years of outbound sales prospecting experience, or equivalent combination of education and experience
    • Ability to read and interpret documents such as customer quotes / contracts, marketing materials, and customer testing specifications
    • Ability to write routine reports and correspondence and to speak effectively before groups of customers or employees of organization
    • Ability to calculate figures and amounts such as discounts, interest, commissions and proportions and apply concepts of basic algebra and geometry
    • Ability to solve practical customer problems
    • Ability to interpret a variety of instructions, data and details furnished in written, oral, diagram, or schedule form
    • A valid driver’s licence, with an acceptable driving record under Element’s policy
    • Experience in interpreting testing procedures and requirements
    • Proficiency in Microsoft Applications (Word, Excel)
    • Ability to remain calm when faced with mounting pressure related to deadlines and multiple priorities
    • Well-developed oral and written communication skills to meet a variety of communication needs
    • Good interpersonal skills that foster open upward and downward communication built on mutual respect
    • Ability to interface with clients, win new work and determine their requirements; helps develops proposals including cost estimates, work plan and terms and conditions
    • Some overnight travel may be required

    Company Overview

    We are Element, one of the fastest growing testing, inspection, certification and calibration businesses in the world.

     

    We deliver critical services in Materials Testing, Product Qualification Testing, Certification, Device Calibration and Advisory Services to the Aerospace, Oil and Gas, Transportation, Industrials, Fire and Building product, Infrastructure and other leading sectors, where failure in service is simply not an option.

     

    Everything we do helps our customers to build better products; get their products to market on time; save them time and money; and minimize the risk associated with product development and production.

     

    Our mission is simple: to be the best testing partner in the world and together we strive towards a common vision of becoming the world’s most trusted testing partner.

     

    We have four values that we strive to live by every single day.

    • Safety - We keep our colleagues and visitors safe
    • Integrity - We act honestly and fairly to do the right thing
    • Excellence - We set new standards of excellence in everything we do
    • Partnership - We work together for the benefit of our customers

    When combined with our mission and vision, the ethos this creates, enables Element to deliver one thing. CERTAINTY.  We exist to help make certain that the materials and products we test, inspect, certify and calibrate for our customers are safe, quality, compliant and fit for purpose.

    Diversity Statement

    At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

     

    All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: race, colour, age, religion, gender, national origin, disability, and/or protected veteran status, or other characteristics in accordance with the applicable governing laws.

     

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