Element has an exciting opportunity for a Client Services Representative to join our growing team. This individual will play a key role in building client loyalty by developing and managing relationships with both new and existing customers. The Client Services Representative will monitor and track orders to ensure on-time delivery and overall customer satisfaction. Additionally, this role will handle billing responsibilities and resolve invoicing and pricing discrepancies in a timely and accurate manner.

Compensation: $22-26/hour (depending on experience)

• Deliver an exceptional level of customer service aligned with Element’s strategic objectives and business operating plans.
• Serve as the primary point of contact for a portfolio of assigned customers, including key accounts.
• Monitor testing schedules to ensure due dates are met and provide clients with timely updates on work in progress.
• Complete and distribute status reports to customers and internal stakeholders.
• Resolve discrepancies related to purchase orders, including issues with quantities, specifications, and documentation.
• Collaborate with internal teams to address variations between purchase orders, quotations, and system pricing.
• Generate and process invoices for completed orders.
• Investigate and resolve customer invoice disputes efficiently and professionally.
• Build and maintain strong relationships with internal departments to ensure smooth service delivery.
• Perform other duties as assigned to support team objectives and client satisfaction.

• 3 years minimum experience in customer facing roles (or being the first point of escalation)
• Strong interpersonal skills including the ability to work effectively under stressful situations and remain calm when faced with deadlines and multiple priorities
• Able to work at a fast past environment, escalate tactfully, and is skilled at resolving conflicts.
• Solid understanding of invoicing and handling of billing cycles
• Aerospace or material testing background preferred
• Bilingual a plus
• Proficiency in Microsoft Applications (Word, Excel, Outlook and Power Point)
• Strong communication skills, both oral and written. Able to communicate effectively with clients and colleagues with attention to detail.
• Develop strong relationships with internal and external clients to resolve issues effectively.

Element is one of the fastest growing testing, inspection and certification businesses in the world. Globally we have more than 9,000 brilliant minds operating from 270 sites across 30 countries. Together we share an ambitious purpose to ‘Make tomorrow safer than today’.

When failure in use is not an option, we help customers make certain that their products, materials, processes and services are safe, compliant and fit for purpose. From early R&D, through complex regulatory approvals and into production, our global laboratory network of scientists, engineers, and technologists support customers to achieve assurance over product quality, sustainable outcomes, and market access.

While we are proud of our global reach, working at Element feels like being part of a smaller company. We empower you to take charge of your career, and reward excellence and integrity with growth and development.

Industries across the world depend on our care, attention to detail and the absolute accuracy of our work. The role we have to play in creating a safer world is much bigger than our organization.

At Element, we always take pride in putting our people first. We are an equal opportunity employer that recognizes diversity and inclusion as fundamental to our Vision of becoming “the world’s most trusted testing partner”.

All suitably qualified candidates will receive consideration for employment on the basis of objective work related criteria and without regard for the following: age, disability, ethnic origin, gender, marital status, race, religion, responsibility of dependents, sexual orientation, or gender identity or other characteristics in accordance with the applicable governing laws or other characteristics in accordance with the applicable governing laws.

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) 

“If you need an accommodation filling out an application, or applying to a job,  please email Recruitment@element.com”